Customer Help
Our happiness team is always here to assist.
Welcome to Elstrong by Altius Lighting, the premier LED lighting company. Our mission is to provide our customers with the highest-quality lighting solutions that are both energy-efficient and sustainable.
At Elstrong, we understand that choosing the right lighting can be a daunting task. That’s why we offer a wide range of products that cater to all your lighting needs. Whether you’re looking to upgrade your home, office, or industrial space, we have something for you.
Our team of lighting experts is here to help you every step of the way. From product selection to installation, we are committed to ensuring that your lighting experience with us is seamless and hassle-free.
We pride ourselves on the durability and longevity of our products. All our LED lights come with a manufacturer’s warranty, giving you peace of mind that your investment is protected.
So why wait? Upgrade your lighting today with Elstrong by Altius Lighting. We are confident that you’ll love the difference our products make in your space. Thank you for considering us for all your lighting needs.
Common queries answered
Orders and Products
All indoor items come under 2 year warranty. The outdoor light range has a year long warranty.
You can contact us through our email, also you can call us on our customer care number given on the website itself.
Most of the order are dispatched within two weeks after the order is placed. Additional time could be taken by the transportation authorities.
Yes, sales tax is applicable as per the government specification.
Currently we deliver only in India.
Yes, we try to make it a single package but it can vary according to the order quantity.
In case if the payment gateway is not available please contact us directly for placement of your order and for further details regarding payment and billing. You can contact us through whatsapp, connect with us on whatsapp by clicking on the link at the bottom of the page .
If you need to swap an item
Returns and Exchanges
All products has there own warranty, in case of damaged item or wrong item you can directly contact us through our email given on the website itself.
There is no need to worry, you just need to send the image of the item you received along with your invoice, to our email. After verifying it we will try to deliver your product as soon as we can.
In case of damaged product you just need to send the image of the damaged product along with the original invoice within 24 hours of receiving the order. After verifying your order we will try to deliver your order as fast as we can.
Contact us through our customer care number and also through our email both of which are available on our website.
Yes you can within 2 hours of placing the order.
Yes you can. As soon as the product is back in stock your order will be dispatched within as soon as possible.